Why was my account banned?

Generally, we reserve the right to issue bans for accounts that have violated our Terms of Service or Privacy Policy. Our Terms of Service are pretty dense, so here are some key parts that might answer your question

One of the main reasons we ban accounts is disruptive behavior. We believe that everyone should have the opportunity to play our games without being harassed for any reason. That means that there can be no trying to offend other players, no hateful or abusive language, nothing sexual, and no bringing up political or religious topics that could possibly bring out strong emotions. While all of these things may have a place in other parts of society, they do not in our games.

Another big reason for bans is players gaining an unfair advantage. Our games are competitive by nature, and trying to gain the upper hand through foul play, such as 3rd party software, account sharing, or fraud is not allowed. We have a zero-tolerance policy for anyone gaining any kind of unfair advantage over other players.

Please note: “disruptive behavior” and “gaining an unfair advantage” are not ban reasons you might see in a ban pop-up. However, if you do receive a ban, it will usually fall into one of these two offenses

For some examples of why we ban, see our code of conduct and terms of use