Here at 5x5 Gaming, we don’t process payments for in-app purchases, or have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device), via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple or Google after each purchase (though, please note that any post-purchase processes are controlled by Apple or Google and are subject to change by them).
I didn’t get my IOS Purchase
- Orders usually deliver instantly, but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same pack again - it should arrive soon!
- If you haven't received what you bought, please contact Apple Support. All payments made toward the game are processed by Apple. You can reach them right here. https://support.apple.com
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