Did not get my Android Purchase

Who processes in-app purchases?

Here at 5x5 Gaming, we don’t process payments for in-app purchases, or have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device), via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple or Google after each purchase (though, please note that any post-purchase processes are controlled by Apple or Google and are subject to change by them).

I didn't get my Android purchase

• If you’ve tried making a purchase but your order was canceled, you will not be charged for that order.
• Google Play may put a temporary “reservation” on your credit card equal to the value of the purchase. But don’t sweat it; these “reservations” clear automatically in a short period.
• Canceled purchases are likely to occur if your billing address, and/or the name registered in your Google Wallet is different from the one on your credit card.
• Straighten this out by contacting your bank to confirm details, then log into your Google Pay, and enter “Payment Methods,” to verify that your information is consistent.
• If you haven't received what you bought, please contact us with a screenshot of your order receipt.
• The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible on the screenshot.

Contact Us: [email protected]