Game crashes and how to reinstall

If you are experiencing crashes, reinstalling the game sometimes helps. However, a fresh install should be the last resort, and should only be attempted if your game is constantly crashing.

On Android:

Try the following steps:

• Exit the game; go to your device’s Settings and tap on Apps;
• Tap on the games App Icon and choose "uninstall";
• Restart your device;
• Go to the Play Store, reinstall the game and launch it;
• Go back to in-game settings and log in to your 5x5 Gaming ID to load your progress.
• Clear your cache on Android

On iOS:

Try the following steps:

• Exit the game;
• Locate the Game Icon, tap & hold it until it begins to wiggle;
• Tap the X in the corner of the icon, and agree to delete the app;
• Open the App Store, and download the game;
• Launch the game and log in to your 5x5 Gaming ID to load your progress.